01604 269 614 | 07891 742 221

INFORMATION

Booking Time

Your appointment and check in/out times are specific and arranged so that no more than one client is on site. Please ensure you arrive within ten minutes either side of your allocated time so that our guests are not kept waiting longer than necessary. 

If you happen to arrive more than 10-15 minutes early, please wait at the bottom of the drive in your car. We regret to inform you that if you are more than 10-15 minutes late for an appointment or check in/out we will contact you to rearrange; charging accordingly.

Vaccinations

Vaccinations must be administered at least 2 weeks prior to arrival due to potential contagion. If you are unsure whether your dog is covered please speak to your vet and ask that the following have been vaccinated against:

  • Lepto (updated yearly)

  • DHP (updated every three years)

  • KC (updated yearly)

  • Flea, Tick, Worm treatment

Please bring vaccination cards each time you visit us.

Finding Us

Our postcode (NN7 4DZ) will take you directly to Riding Hill Farm

  • go up the drive past the house

  • park opposite the white building

  • reception door marked by stone dog figurines

On Arrival

We request that owners be present for check in/out; should this be unsuitable due to holiday commitments please contact us in advance

  •  please leave dogs in the car (temperature dependent)

  •  bring all items to reception

  • dogs must be on lead outside at all times

  • if no one is in reception to greet you please call 07891 742 221

  • please do not try to access the building or wander around the farm

Induction

​Should you wish for a friend or family member to check in/out for your holiday booking, we request they accompany you to the induction

  • please leave dogs in the car and bring vaccination records to reception

  • tour of facilities and brief discussion of how the Hotel is run

  • dogs off lead in reception whilst we talk about their behaviour, history, health etc

  • owners leave dogs for a few hours in which they get to know their surroundings (treats essential - we supply Gluten Free dried meat & veg treats; please bring your own if these are unsuitable)

  • at collection we discuss dog's behaviour and whether they would be happy to stay again

Packing List

  • fitted collar with ID tag (owner name & address)

  • harness 

  • cold/wet weather coats 

  • vaccination card (inc flea & wormer dates)

  • medications 

  • bedding

  • treats/toys/chews

  • food (please portion or provide in air tight container)

Payment

A 25% non-refundable deposit is required to confirm your booking; balance due on arrival

  • Credit/Debit Card

  • Cash

  • Bank Transfer

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